Need help with Team Chat?
Email [email protected] and we will reply within two business days.
I can't see any conversations
New accounts wait for a team administrator to approve them. Your team's admin approves new members in the app, so ask them to approve you. Students are also locked out during the school day (7:55 AM to 3:00 PM on school days) and regain access automatically afterwards.
I can't sign in
Check your school email and password. Team Chat does not send emails, so passwords cannot be reset by email: ask your team admin for help. If you still cannot sign in, contact us.
How do I delete my account?
In the app, tap the person icon at the top right and choose Delete account. See the privacy policy for what is removed.
Reporting a problem or a message
Tell a team mentor or administrator, or email [email protected] and include the conversation name and time.